Tractor Supply Co.

This was the most unwelcoming experience I've ever had while checking out. Heather, the cashier, had presented inappropriate discriminative behavior towards us and other individuals who are native american. She would greet others with kindness but as for native Americans she would keep a strict eye on them while they simply shopped, as if they were criminals. She has LOTS to work on.

Previously, I had only good experiences here. Recently, I felt very dissatisfied with my experience and at one point, I did feel that my father's safety was endangered. There seems to be a lack of communication and teamwork between workers inside at the register and those outside loading vehicles with pellets. A simple statement letting customers know they need to have their receipt ready for the forklift operator to sign would have completely changed this experience. However, that was not communicated to us and instead, we were yelled at outside in the parking lot by the operator, Rod. His demeanor and customer service skills were lacking. He was unable to regulate his own emotions, showed no empathy with our confusion, and did not see this as an opportunity for team growth. Rather, he told us it was our issue not having the receipt ready and not knowing he needed to sign it. Regarding my father's safety, this is the deciding factor that will prevent us from returning to this Tractor Supply. When my father opened the door of the truck to enter the vehicle, Rod drove by in the forklift at an unsafe speed at an alarming distance too close to a customer unaware of what is occurring right behind them. I have spoken with the manager and let him know what happened. I also made some suggestions for team training so this complaint can be an opportunity for improvement.

First time ordering online and it was very quick and easy. Took awhile for it to be ready for pickup but that’s okay. Picking up was quick the young lady loaded the dog food into my ride for me, was very helpful did not have to get out of my car through the whole, thing she was very nice and respectful. Would definitely do this again! My daughter works at store 1545 and recommended I do this and I would highly recommend myself and others to do this again!